Tips for the clients before agreeing on the conveyancing quote

Conveyancers quote according to either timely base or according to the entire session of the conveyancing process. It is a must that the quote of the conveyancing should always be taken in written form and not just orally. The aim of this complaints procedure is to give you clear details of the steps you can take to try and get things put right when there is a problem. Those acting on behalf of a person receiving or requesting a service, such as Councillors, MSPs, MPs, solicitors, etc can also make representations on their behalf but we do encourage you try to sort things out with us first.

converyancing lawSome conveyancers will showcase low fees and later add all types of extra costs including VAT, taxes and hidden costs which increases the overall cost of the process already. Where complaints are about the service provided by a subsidiary company, you should first use the subsidiary’s own complaints procedure. If the problem has not been sorted out informally, you should in the first instance contact the Customer Care Officer who is independent of the area teams and is based in our Falkirk Area Office

This is the tactic used by the conveyancers. If you are also going for the mortgage along with the conveyancing the extra charges will be added. Please remember, however, that some things may not be entirely within our control and may therefore take longer to sort out. If this is the case, you will be advised accordingly. If you feel that the Manager has failed to resolve your complaint satisfactorily, you can write to the Chief Executive of Link Group Limited or, if you prefer, you can telephone, e-mail or request an interview.

The Board meets every month and your complaint will be discussed at the next available meeting and you will be advised of the decision within 5 working days of the meeting.